This is the process that allows me to control your computer and potentially fix your problems!



1. Launch CrossLoop


After the installation has finished, you can open CrossLoop at any time by clicking the icon on your desktop or by opening the program from the start menu. If you have not done so already, download CrossLoop here. This is the CrossLoop application icon:



2. Tell me your Access Code


The Access code is a randomly generated 12-digit number used to encrypt data sent between computers.



3. Select Connect


Click the connect button. Your session should begin momentarily.



4. Allow the Connection


Click the Allow button to allow me temporary access to your PC. Your session should begin momentarily.



Select the Disconnect button in the lower right hand corner of the application to end the session at any time.



Watch this video to give you a better understanding: